Frequently Asked Questions (FAQ)
Q: Can we bring our own furniture?
A:Families are encouraged to bring personal items,favourite furnishings and pictures that make the room feel like home.
Q:How do I book or visit Hamilton's Homtown Retirement Living?
A: To book a visit call us 1-519-338-4222 to schedule a visit at a time that is convenient for you.
Q:What about privacy?
A: To protect your privacy and information to ensure security,staff will not give out your information or your phone number.More information regarding our privacy policies will be given upon arrival.
Q:What policies are in place in your residence?
A: We ensure all governing federal and provincial regulatory guidelines and practices are met.
Q:Is the building secure?
A:All doors are secured at night and there is staff on duty in the building 24 hours a day to enhance security and safety.
Q:How can I be accommadated with special dietry requirements?
A:Special dietry requirements are accommadated in consultation with the resident,their physician and the dietition.
Q:Do you accept residents who smoke?
A:In compliance with provincial legislation,our residence is completely non-smoking.Smoking is permitted outside the building 9 meters away from the entrances.
Q:What services are included in monthly rate?
A:All rate are inclusive of hydro,water,heat,taxes,24 hours staff,three meals and snack served daily,weekly housekeeping,linen services and social activities.